Return & Refund

Absolutely! Here’s an enhanced and more detailed version of your Return & Refund Policy for Kosmetikherba, rewritten in a human, professional, and customer-friendly style — with extra points added for clarity, transparency, and trust-building.

Return & Refund Policy

At Kosmetikherba, your satisfaction is our top priority. We understand that shopping online for skincare and herbal products can sometimes be tricky, and occasionally, things don’t go as planned. That’s why we’ve created a simple and transparent return and refund process to ensure your shopping experience stays stress-free.

1. Return Eligibility

You may request a return within 5 days of receiving your order if:

• The product is unused, unopened, and in its original, undamaged packaging.
• The product is in the same condition as delivered.
• You have a valid receipt, order confirmation, or proof of purchase.

To initiate a return, please email us at contact@kosmetikherba.com with your order number and a brief reason for the return.
Once approved, our team will send you detailed instructions and the correct return address.

 Please do not send items back without prior authorization, as they may not be accepted.

2. Return Time Frame

Returned products must reach us within 10 days from the date your return request is approved. Returns received after this period may not be eligible for a refund.

3. Non-Returnable or Restricted Items

Due to hygiene, safety, and product integrity reasons, we are unable to accept returns for:

• Opened or used skincare, cosmetic, or wellness products
• Products purchased during clearance, promotional, or “final sale” offers
• Gift cards, promotional vouchers, or free samples
• Items that are damaged due to misuse, improper storage, or negligence

4. Condition & Packaging Requirements

Please ensure that returned items are:

• Packed securely in a sturdy box or bubble envelope to prevent leaks or breakage.
• Labeled clearly with your name, order number, and return authorization details.
• Sent via a trackable and insured courier service (to ensure safe delivery).

Kosmetikherba cannot take responsibility for returns lost or damaged during transit.

5. International Orders

For orders shipped outside our domestic region:

• Customers are responsible for return shipping costs, customs duties, and taxes.
• We cannot issue refunds for import charges, customs delays, or refused deliveries.

We recommend checking your country’s import policies before placing an order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at contact@kosmetikherba.com.
Provide your order number and a few clear photos showing the issue.

After verification, we’ll offer one of the following resolutions:

• A replacement item (sent free of charge)
• A store credit for future purchases
• A full refund to your original payment method

7. Exchange Policy

If you wish to exchange a product for another item:

1. Please return the original item following the return steps above.
2. Once your return is confirmed, you can place a new order for your preferred product.

This ensures you receive your new item faster while maintaining a smooth record of transactions.

8. Refund Process

After receiving your returned item, our team will inspect it and notify you via email about the approval or rejection of your refund.
If approved:

• The refund will be processed to your original payment method (e.g., credit card, PayPal, or other gateway).
• Refunds typically take 5–7 business days to process after approval.
• Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear in your account.

 Please note: Shipping costs, customs duties, and handling fees (if any) are non-refundable.

9. Order Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing it.
Orders that have already been processed or shipped cannot be canceled.
If the package has been dispatched, you can request a return after it arrives.

10. Missing or Incomplete Orders

If you receive an incomplete order or any missing item, contact us within 48 hours of delivery with photos and details.
We’ll verify the issue and arrange for a replacement or refund promptly.

11. Important Notes

• Refunds will only be issued once the returned products are received and verified.
• In cases where a product shows signs of use or tampering, Kosmetikherba reserves the right to refuse a refund or issue partial credit.
• Repeated return requests may be subject to review to prevent misuse of the policy.

12. Need Assistance?

We’re always happy to help!
If you have any questions about your order, return, or refund, please reach out to our support team:

 Email: contact@kosmetikherba.com
 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT)

Your trust matters to us — thank you for choosing Kosmetikherba.